At Reliance Care Group, your safety, dignity, and wellbeing are at the heart of everything we do. We follow the National Safety and Quality Digital Mental Health (NSQDMH) Standards to ensure you receive respectful, person-centred, and high-quality care — whether in person or through our digital services.
You have the right to care that is safe, evidence-based, and meets high professional standards across all our services — including digital, mental health, medical, and allied health support.
We are committed to protecting your personal and health information. Whether you're attending in person or via telehealth, your data is securely managed and only shared with your consent or where legally required.
Before you agree to any treatment, service, or use of digital tools, you will receive clear information about what is involved — including risks, benefits, and alternatives.
We acknowledge and value your culture, identity, language, and personal beliefs. Our services aim to be inclusive, trauma-informed, and culturally safe for all individuals and families.
You have the right to be fully involved in decisions about your care. We support your ability to choose services that best match your goals and preferences, including through digital access.
Your voice matters. We encourage feedback — whether compliments, suggestions, or complaints — and are committed to resolving issues fairly, transparently, and without discrimination.
If you have questions or concerns about your health rights or care experience, please reach out:
📞 Phone: 03 9958 6699
📧 Email: mail@reliancemedical.com.au
🏢 Locations: Truganina and Deer Park
